Customer Care
Warranties
When you purchase from EQuest Pro all your rights under Australian Consumer Law are automatically granted.
You can rest assured that all our goods are of acceptable quality, material & workmanship.
Throughout our decades of business we have developed long term, exclusive partnerships with specialist manufacturers.
Order Confirmation
Returns & Refunds Advice
Please carefully inspect your purchase before it is used by horse or rider.
If by chance you do find an issue with your purchase, please send an email to sales@equestpro.com.au with your order number and description of the issue.
For retail customers, your first point of call for advice will be the same store the item was purchased from.
EQuest Pro will be involved and work with the store to find the best solution.
Any product confirmed to be of faulty workmanship or material will be replaced FREIGHT FREE to the store.
OH&S policy requires any return item to be in a clean & dry state especially horse rugs & riding boots.
All our saddle trees have a 10 year warranty against breakage.
Leather saddles will show natural characteristics as each hide has individual traits which are not classified as flaw
Currency
All prices on this site are Australian dollars.
Privacy Policy
At EQuest Pro we will comply with all applicable Australian privacy laws.
We only collect information to deliver products or services to you or on your behalf. Information is never sold or passed on to other parties except as required to deliver the goods and services you have requested.
Cookies and related technologies
Our website uses cookies, tracking pixels and related technologies.
To complete a transaction, “cookies” need to be enabled in your browser. Cookies are a small text file stored on your device. While not identifying you personally, a cookie allows the server to track the progress of your shopping ensuring you end up with YOUR shopping basket at the checkout and not someone else’s!
Cookies dropped by us or third parties may also be used to track how you use the site to target ads to you on other websites.
A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.